Terms and conditions

 

These terms and conditions relate to the School of Coaching Psychology’s 5 day Psychology for Coaches programme.

 

ATTENDANCE AND ENGAGEMENT

The programme will be delivered via Zoom, and programme resources will be made available electronically.  In order to satisfy the attendance requirements, you should attend at least 90% of the live sessions.

 

You will be expected to switch on your camera (unless previously agreed), and switch off any other electronic devices during sessions so that you are not distracted.  

 

During group discussions and coaching practice, confidential personal and/or professional experiences may be discussed.  It is therefore essential that you are careful to protect your own confidentiality agreements that exist between you and your clients.  You will also be expected to treat any personal disclosures confidentially, and not to reveal or discuss these outside of the sessions.  Where disclosures are made within small group discussions, participants should check whether it is acceptable to share these back to the wider group during feedback before doing so.

 

Short homework tasks may be set between sessions.  These may include short activities, or reading.

 

Sessions will not be recorded, and should not be recorded by participants.

 

CANCELLATION POLICY

Once booked, you have a 14 day cooling off period during which you can cancel and receive a full refund.  

 

After the 14 day cooling off period, the following cancellation policy applies:

• Cancellation more than 4 weeks before the course begins – full refund

• Cancellation 2-4 weeks before the course begins – 50% 

• Cancellation 14 days before the course begins – no refund

 

There may be rare occasions where we might have to alter or cancel courses.  If this happens, you will be offered a full refund, or an alternative date to attend the course.  No liability will be accepted for any direct or indirect losses that occur due to cancellation.

 

COMPLAINTS PROCEDURE

• Complaints should be directed to the facilitator

• Any complaint will be acknowledged in writing

• The facilitator will respond within 3 working days

• The complaint will be dealt with reasonably and sensitively, and action will be taken where appropriate

• If you are not satisfied, they have the right to appeal the decision within 7 working days

• An independent arbitration process will be initiated if agreement cannot be reached

• The facilitator is bound by a code of ethics and professional conduct and is fully insured, and therefore participants are ultimately able to seek recourse through these channels should they wish

 

 

INTELLECTUAL PROPERTY

All learning materials remain the intellectual property of the School of Coaching Psychology and therefore protected by copyright.  Therefore the materials should not be copied, distributed, or adapted and used without permission.  There may be some client handouts/worksheets that can be copied and used, but this will be made clear when distributed.

 

QUALITY MANAGEMENT

You will be invited to provide feedback once they have completed the programme.  Feedback will be used to inform the quality of the programme in future.

You can request a response to their feedback so that you can understand if and how this has been taken on board and incorporated in to subsequent programmes.